Refund & Cancellation Policy
Tier schedules are maintained live by UnSOLO admins; the tables below reflect the current values.
Fair-split refunds
When a traveler cancels, UnSOLO and the host share the refund proportionallyto our earnings on the booking. Platform fees, promos, and referral credits never come out of the host's share. If a host was already paid an advance, any clawback stops at their unpaid balance — the platform absorbs the rest.
1. UnSOLO Trips (Curated Packages)
Cancellation by Customer:
| Cancellation timeline | Refund |
|---|---|
| 15+ days before departure | Full refund (100%) |
| 7-14 days before departure | 75% refund |
| 2-6 days before departure | 50% refund |
| Less than 2 days | No refund |
Cancellation by UnSOLO:
- If UnSOLO cancels a trip due to insufficient participants, weather, or safety concerns, a full refund (100%) will be issued.
- We will notify you at least 7 days before the departure date when possible.
2. Community Trips (Hosted by Users)
Before Host Approval:
- No payment is made until the host approves your join request.
- You can withdraw your request at any time with no charges.
After Payment (admin-reviewed cancellations):
| Cancellation timeline | Refund |
|---|---|
| 15+ days before departure | Full refund (100%) |
| 7-14 days before departure | 75% refund |
| 2-6 days before departure | 50% refund |
| Less than 2 days | No refund |
Cancellation by Host:
- If the host cancels the trip, all participants receive a full refund.
- Repeated cancellations by a host may result in account suspension.
3. Stays
Homestays, cabins, hotels — refund timeline is measured against your check-in date.
| Cancellation timeline | Refund |
|---|---|
| 7+ days before check-in | Full refund (100%) |
| 4–6 days before check-in | 75% refund |
| 2–3 days before check-in | 50% refund |
| 24 hours before check-in | 25% refund |
| Same day / no-show | No refund |
4. Activities
Day tours, workshops, classes — refund timeline is measured against the activity start time.
| Cancellation timeline | Refund |
|---|---|
| 3+ days before start | Full refund (100%) |
| 48+ hours before start | 50% refund |
| 24+ hours before start | 25% refund |
| Same day | No refund |
5. Rentals
Bikes, scooters, gear, vehicles — refund timeline is measured against your pickup time (sub-day precision applies).
| Cancellation timeline | Refund |
|---|---|
| 48+ hours before pickup | Full refund (100%) |
| 24–48 hours before pickup | 75% refund |
| 12–24 hours before pickup | 50% refund |
| Less than 12 hours | No refund |
6. Group Bookings
- All group members must complete payment within 24 hours of group creation.
- If any member fails to pay within the deadline, the entire group booking is auto-cancelled with full refund for those who paid.
- Individual cancellation from a group follows the tier schedule for the booking's category.
7. Refund Process
- Refunds are processed to the original payment method (UPI, card, or netbanking).
- UPI refunds: 1–3 business days.
- Card refunds: 5–7 business days.
- Netbanking refunds: 5–10 business days.
- You will receive a notification when the refund is initiated and when it is processed.
8. Non-Refundable Items
- Bookings cancelled inside the "no refund" window of the schedule above.
- No-shows (failure to show up without prior cancellation).
- Payment-gateway fees charged by the card/UPI network (typically ~2% of the booking, passed through).
9. Disputes & Contact
If you disagree with a refund decision, email us at hello@unsolo.in with your booking ID. We will review and respond within 5 business days.